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OUR POLICY INFO

What You Need to Know

We founded Allbits Plumbing with one principle in mind - providing an incredible shopping experience for our customers. We work hard to provide exceptional customer service. Check out our store policies below and don’t hesitate to contact us if you have any questions or require further information.

Water Drops

REFUNDS AND RETURNS

All the Details

1) Goods must be returned within 14 days of delivery or collection and accompanied by the original proof of purchase.

2) Goods must be in original, pristine packaging and in returnable and re-sellable condition.

3) Any special order item is non-refundable without exception. 

4) We reserve the right to charge a 25% restocking fee on any item.

5) If the original payment was by cheque, then only a cheque refund can be issued and this may take up to 5 working days to issue. 

6) If the original method of payment was by credit or debit card we will charge an additional 5% card-handling fee. 

7) If the original method of payment was by cash then we may require 24-hour notice. A 2.5% handling fee will be charged. 

8) All refunds are issued at the management's discretion. 

This does not affect your statutory rights. 

WARRANTY INFO

Manufacturer Provided

Guarantees or Warranties on products are offered by the manufacturers and can often be extended by registering the product with the manufacturer. Please check online or enquire in-store for the warranties/guarantees if available offered for each product purchased. 

SHIPPING AND DELIVERY

What You Need to Know

We do offer delivery, please confirm details at the point of sale in-store.

 

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